These Terms of Service (“Terms”) are an agreement between you and Pomegranate Health LLC, with our primary business address at 611 S Dupont Hwy STE 102, Dover, DE 19901 (“Pomegranate Health”, “we”, “us”).
The Terms apply to our website located at www.joinpomegranate.com (the “Site”). They also apply to our mobile application, membership services that include personal healthcare navigation services, wellness services, communication services and facilitation of access to telehealth services, including certain on-demand app and video-based telehealth services, and other technology-enabled or personal services provided by Pomegranate Health or its affiliates (the “Services”).
Please read these Terms carefully before using the Services. By accessing or using the Services, (i) you have read, understood and agreed to be bound by these Terms, (ii) you represent that you are of legal age to enter into a binding agreement, and (iii) you are acting on behalf of another person (e.g., as a parent, guardian, conservator or custodian, collectively “Family Member”), you have the legal authority to do so. If you do not agree to these Terms, do not access or use the Services.
Please refer to our Notice of HIPAA Privacy Practices to learn about our privacy practices with respect to your Protected Health Information, as defined under HIPAA.
YOU AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION UNLESS YOU OPT-OUT IN ACCORDANCE WITH THE PROCESS DESCRIBED IN THE “DISPUTE RESOLUTION” SECTION BELOW. UNLESS YOU OPT-OUT OF ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING. IF YOU WISH TO OPT OUT OF ARBITRATION, FOLLOW THAT OPT-OUT PROCEDURE BELOW.
Pomegranate Health does not provide any medical services, not through the Services or otherwise. Rather, Pomegranate Health provides a technology platform for you to access a health care provider who is employed or contracted with a Pomegranate Health affiliated physician practice and obtain access to additional information, which you may or may not choose to utilize in planning your health care and wellness. All of the healthcare providers and FDA pharmacies are independent of Pomegranate Health.
The health and wellness resources made available through our Services are for informational purposes only. They are not a substitute for direct in-person health care services in all cases; nor are they an indicator of specific results. The decision to focus on diagnosis, treatment recommendations, or both, rests with you and the health care provider. You understand that by coordinating and consulting with an affiliated physician practice or its health care providers through the Services, you are not entering into a provider-patient relationship with Pomegranate Health.
You may use the Services only for your own personal, non-commercial use. If you are registering on behalf of your Family Member, your Family Member may only use the Services for their own personal, non-commercial use. To access certain features of the Services or to become a member, you will have to create an account. It is important that you provide us with accurate and complete information for your account, and update as needed. You are responsible for protecting your account username and password, and for all activities that occur under your account. You should immediately notify us of any unauthorized use of your account. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information. You agree to immediately notify Pomegranate Health of any breach of your account security or unauthorized use of your account information. We will not be responsible for any loss or damage due to your failure to protect your account or your personal information.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right and license to use the Services solely for your personal and non-commercial purposes. Your use of the Services must be in accordance with all applicable laws. You acknowledge that you do not acquire any other rights in the Services or any component thereof.
You agree to the following with respect to the Site or the Services:
- You will not use any robot, spider, site search/retrieval application, or other manual or automatic device or process to download, access, retrieve, index, “data mine”, or in any way reproduce or circumvent, avoid, bypass, remove, or deactivate the navigational structure or technical measures or presentation of the Services or its contents;
- You will not interfere, access, tamper with or disrupt the Services or the servers or networks connected to the Services;
- You will not attempt to probe, scan or test the vulnerability of the Services or any of our systems or network or breach any security or authentication measures;
- You will not use any meta tags or other hidden text or metadata utilizing our trademarks, logos, URLs or product names without our express written consent;
- You will not use the Services or content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
- You will not post, distribute, or reproduce in any way any content that infringes third party intellectual property rights or violates third party rights of privacy or rights of publicity;
- You will not use, display, “frame” or “mirror” any part of the Services, our names, any of our trademarks, logos or other proprietary information, or the layout and design of any page or form contained on a page, without prior written authorization from us;
- You will not collect or store any personal information, including personally identifiable information, from others without their express permission;
- You will not provide any inaccurate, incomplete, false or misleading information about yourself when using the Services;
- You will not rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer, or otherwise make the Services, or any part thereof, available to any third party for any reason, including by making the Services, or any part thereof, available on a network where they are capable of being accessed by one or more third parties;
- You will not modify, translate, adapt or otherwise create derivative works or improvements of the Services or any part thereof;
- You will not allow any other person to use your account, username or password to access the Services, and you will not use your account for any other person; and
- You will not assist or permit any person to engage in any of the activities described in this Section.
The Services are intended for use only within the United States and its territories. We make no representation that the Services are appropriate, or are available for use outside the U.S. and its territories. Those who choose to access and use our Services from outside the U.S. and its territories do so on their own initiative, at their own risk, and are responsible for compliance with applicable laws. IF YOU ARE A RESIDENT OF A COUNTRY OTHER THAN THE UNITED STATES (U.S.), YOU MAY USE THE SERVICES ONLY WHEN YOU ARE PHYSICALLY LOCATED IN THE U.S. AND ITS TERRITORIES. YOUR LICENSE AND RIGHT TO USE THE SERVICES AUTOMATICALLY TERMINATES UPON YOUR DEPARTURE FROM THE U.S. AND ITS TERRITORIES. YOU UNDERSTAND AND AGREE THAT NON-U.S. RESIDENTS MAY NOT USE THE SERVICES OUTSIDE OF THE U.S. AND ITS TERRITORIES.
By submitting and otherwise make available certain information, text, graphics, reviews, testimonials, photographs, videos, or other material (“Your Content”) at our facility or through other means, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferrable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, or publicly display Your Content at our facility or on the Site, on our social media platforms, marketing materials and other platforms. You represent and warrant that you have the necessary rights to grant us the license above, and you are responsible for Your Content that you submit to us, including its legality, reliability, and appropriateness.
Pomegranate Health and our licensors retain all ownership rights, title and interest (including all intellectual property rights) worldwide to the Services, including to all software and content. No rights are granted to you other than as expressly set forth in these Terms. All trademarks, service marks and trade names are owned by Pomegranate Health or other respective owners.
POMEGRANATE HEALTH IS NOT A HEALTH CARE PROVIDER AND IS NOT ENGAGED IN THE PRACTICE OF MEDICINE. POMEGRANATE HEALTH FACILITATES YOUR ACCESS TO THIRD PARTY MEDICAL PROVIDERS. NO INFORMATION PROVIDED TO YOU BY POMEGRANATE HEALTH, REGARDLESS OF THE METHOD OF DELIVERY, SHOULD BE CONSTRUED AS MEDICAL ADVICE AND/OR TREATMENT. ALL INFORMATION FROM POMEGRANATE HEALTH, INCLUDING TEXT, GRAPHICS, AND IMAGES IS FOR GENERAL INFORMATION PURPOSES ONLY AND IS NOT PROFESSIONAL MEDICAL ADVICE. NO PHYSICIAN-PATIENT RELATIONSHIP IS CREATED BETWEEN YOU AND POMEGRANATE HEALTH OR ANY OTHER PERSON BY REASON OF YOUR USE OF ANY POMEGRANATE HEALTH CONTENT, SERVICES, OR APPLICATION UNDER ANY CIRCUMSTANCES. ANY INQUIRIES OR CONCERNS ABOUT HEALTH-RELATED MATTERS SHOULD BE ADDRESSED TO A PHYSICIAN OR OTHER MEDICAL PROFESSIONAL. POMEGRANATE HEALTH IS NOT RESPONSIBLE OR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR INFORMATION, SERVICES OR PRODUCTS THAT YOU MAY OBTAIN FROM ANOTHER PERSON OR ENTITY IN CONNECTION WITH YOUR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES WILL WE OR ANY OF OUR LICENSORS, AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING PERSONAL INJURY OR DEATH, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, OR RESULTING FROM ANY CONTENT POSTED ON THE SERVICES.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE AND USAGE OF TRADE. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. FURTHERMORE, WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. ANY MATERIAL OBTAINED THROUGH THE USE OF THE SERVICES IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
Any general advice that may be posted on the Services is for informational purposes only. To the maximum extent not prohibited by law, we make no representations or warranties and expressly disclaim any and all liability concerning any treatment of, action by, or effect on any person following the general information offered or provided within or through the Services. If you have specific concerns or a situation arises in which you require medical advice, you should consult with an appropriately trained and qualified medical services provider.
TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL WE AND OUR AFFILIATES, LICENSORS, EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, THOSE RELATING TO LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES, OR YOUR CONTENT, WHETHER BASED ON CONTRACT, WARRANTY, PRODUCT LIABILITY, TORT OR OTHER LEGAL THEORY AND EVEN IF WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT NOT PROHIBITED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU ARISING FROM THESE TERMS, OR THE USE OF OR INABILITY TO USE THE SERVICES WILL AT ALL TIMES BE LIMITED TO THE GREATER OF $100.00 OR THE AMOUNTS PAID BY YOU TO US FOR ACCESS TO AND USE OF SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold Pomegranate Health harmless from and against any and all suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses (including, without limitation, attorneys’ fees and litigation expenses) relating to or arising from your use of the Services, your Content, your fraud, violation of law, or willful misconduct, any breach by you of this Agreement or your violation of any rights of any other person or entity. We reserve the right to control the defense of any claim by a third party for which we are entitled to indemnification, and you agree to provide us with such cooperation as is reasonably requested by us.
If you are dissatisfied with the Services, your sole and exclusive remedy is to stop using the Services and cancel your membership (if applicable).
Each party waives any right it may have to a trial by jury in any legal proceeding arising out of or relating to these Terms or the Services. Each party also waives any right to join or participate in a legal proceeding on a class action basis or in a purported representative capacity on behalf of the general public, other Account holders or other persons similarly situated.
You agree that any dispute, claim or controversy arising out of or relating to these Terms or the Services (“Claim”) will be settled by binding arbitration, unless you opt out or a limited exception applies, as described below.
A Claim includes claims of every kind and nature, including, but not limited to, initial claims, counterclaims, crossclaims and third-party claims and claims based upon contract, tort, fraud and other intentional torts, statutes, regulations, common
law, and equity. The term “Claim” is to be given the broadest possible meaning that will be enforced.
TO OPT OUT AND REJECT ARBITRATION, YOU MUST NOTIFY US WITHIN SIXTY (60) DAYS FROM THE DATE YOU OPEN YOUR ACCOUNT WITH US BY MAILING A WRITTEN OPT-OUT NOTICE TO US AT 611 S DUPONT HWY, STE 102, DOVER, DE 19901. WE MAY CLOSE YOUR ACCOUNT IF YOU OPT-OUT.
Absent your opt-out or an applicable limited exception, any Claim will be resolved, upon the election by you or us, by a single arbitrator pursuant to this Dispute Resolution section and the applicable rules of the American Arbitration Association (“AAA”), found at the website at www.adr.org. The arbitration hearing may take place in the federal judicial district of your residence, or by agreement, virtually. At your written request, we will consider in good faith making a temporary advance of all or part of the filing administrative and/or hearing fees for any Claim you initiate as to which you or we seek arbitration. The arbitrator will decide who will ultimately be responsible for paying the filing, administrative and/or hearing fees in connection with the arbitration.
The Claim will be arbitrated on an individual basis pursuant to the Federal Arbitration Act. There is no right or authority for any Claims to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public, other Account holders or other persons similarly situated. The arbitrator’s authority to resolve Claims is limited to Claims between you and us alone, and the arbitrator’s authority to make awards is limited to you and us alone. Furthermore, Claims brought by you against us or by us against you may not be joined or consolidated in arbitration with Claims brought by or against someone other than you, unless otherwise agreed in writing by all parties.
There is a limited exception to the agreement to arbitrate to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (an “IP Protection Action”), which shall be brought in the state or federal courts located in Delaware. Each of the parties waives any objection to jurisdiction and venue in such courts.
If a decision is issued stating that applicable law precludes enforcement of any limitations on the right to arbitrate claims on a class or representative basis, then that claim (and only that claim) must be severed from the arbitration and brought in the state or federal courts located in Delaware. All other claims will be arbitrated. This “Dispute Resolution” section will survive any termination of these Terms.
The Services may allow you to connect your account to applications owned or operated by third parties, including device makers, or may link to other websites that are owned or operated by third parties. We are not responsible, and disclaim all liability, for the privacy, security, performance, and service practices of such third parties, nor are we responsible for any content, advertising, products, services or other materials made available on or through any such third-party applications or websites. We make the connections and links available to you only as a convenience, and it is your decision whether to connect to third party applications or access third party websites.
Pomegranate Health currently serves all 50 states, Puerto Rico, and Guam. Certain services and medications may not be available in certain jurisdictions.
The Terms will remain in full force and effect as long as you continue to access or use the Services. You may terminate the Terms at any time by discontinuing use of the Services. Your permission to use the Services automatically terminates if you violate these Terms.
We may terminate or suspend any of the rights granted by these Terms and your access to and use of the Services with or without prior notice, for any reason, and at any time, including for violations of these Terms.
- These Terms make up the entire agreement relating to your use of the Services, and supersede all prior agreements relating to the subject matter hereof.
- These Terms will be governed by the laws of the State of California without regard to its conflict of laws provisions.
- We may change, suspend, or discontinue any of the Services at any time. We will try to give you prior notice of any material changes to the Services, but we are not obligated to do so. We will not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
- These Terms do not confer any third-party beneficiary rights. You may not transfer any of your rights or obligations under these Terms to anyone else without our consent.
- We appreciate your feedback, suggestions, and other communications (collectively, “Feedback”) about the Services. You should know that we can, but are not obligated to, use your Feedback without restriction or any obligation to compensate you, and we have no obligation to keep them confidential.
- Even after termination, these Terms will remain in effect such that all terms that by their nature may survive termination will be deemed to survive such termination.
- If any provision of these Terms is found by a proper authority to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and remain valid and enforceable, and the invalid or unenforceable provision will be deemed modified to the maximum extent necessary to make it valid and enforceable or, if modification is not permitted by law, the provision will be disregarded.
We may modify these Terms from time to time. If you continue using the Services after the effective date, you will be bound by the updated Terms.
Last Updated: April 7, 2026
Due to a high influx of volume, our current turnaround time is 7–10 business days. We appreciate your patience and look forward to taking great care of you.
